FAQ

Branding, delivery, service, guarantee, products? Whatever you're unsure about, we are here to answer your questions...

 

How long are lead times?   Most of our products are in stock and on hand in NZ so depending on the branding solution you choose we can have your order completed and dispatched in 5-10 days from confirmation. 

How is my order shipped?   We carefully pack your order so it arrives in pristine condition and send it on a standard tracked courier service. You can keep an eye on it’s progress and it will be with you in 1-3 days from dispatch. 

What if I need my order urgently?   If it’s a uniform emergency, we will do our best to provide an express service if possible. Get in touch with us directly via email or phone and let us know what your deadline is. 

Can I return my order?   If your order has been branded in any way we are unable to return the item unless it is faulty. If your order is unbranded, unused and in original packaging, you can return it for a credit, exchange or refund by emailing us within 14 days of receiving the order. Restocking fees may apply. 

What is the cost of shipping?   Delivery costs are calculated on weight, destination and service we can provide a quote based on your needs. 

I need help with my logo/brand?   If your gear is merely an idea and you need help bringing it to life, we offer a full design service for all your graphic needs as well as being able to design custom apparel and accessories, we can also assist with promotional products & merchandise through our partner company promohub.  

Where are you based?   Henry & Gray is completely NZ owned and operated with an office in Auckland’s Grey Lynn. Though most of our products are made off shore, we use local printers and embroiderers to decorate them and get them to your door.

 
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