FAQ

Branding, delivery, service, guarantee, products? Whatever you're unsure about, we are here to answer your questions...

 

How do I get a quote?   To get a quote just add the items you are interested in to the shopping cart and request a quote for these items from there.  Don't forgot to add the quantities you are after for each product for a more accurate quote.  For any questions or any urgent quotes just email us on info@henryandgray.co.nz or call us on 0800 828 228.

How long are lead times?   Most of our products are in stock and on hand in NZ so depending on the branding solution you choose we can have your order completed and dispatched in 5-10 days from confirmation.  We are able to do quick turn around jobs in 1-3 days if something is urgent so please contact us on 0800 828 228 to discuss if you need this service.

How is my order shipped?   We carefully pack your order so it arrives in pristine condition and send it on a standard tracked courier service. You can keep an eye on it’s progress and it will be with you in 1-3 days from dispatch.  For any urgent jobs we can provide faster courier services.

What if I need my order urgently?   If it’s a uniform emergency, we will do our best to provide an express service if possible. Get in touch with us directly via email at info@henryandgray.co.nz or phone 0800 828 228 and let us know what your deadline is. 

I have received my quote by email and want to order, what do I do now?  Email us back with confirmation of what you would like to order and any details such as branding requirements   Once we have confirmation from you that you'd like to place your order, we will email you back a tax invoice for payment.  We do require full payment before we can ship your goods. 

What information will you need from me to process my order?  We need from you the below information and we can then email you back a tax invoice for payment:

1. Product you would like to purchase
2. The quantities you would like of each product
3. Your delivery address and billing address

4. Your contact phone number for delivery

Where are you based?   Henry & Gray is completely NZ owned and operated with an office in Auckland’s Grey Lynn. Though most of our products are made off shore, we use local printers and embroiderers to decorate them and get them to your door.

Can you supply businesses that are based outside of Auckland?   Yes we absolutely can.  We supply customers nationwide and currently have customers across the country from Auckland to Queenstown.

Can I return my order?   If your order has been branded in any way we are unable to return the item unless it is faulty. If your order is unbranded, unused and in original packaging, you can return it for a credit, exchange or refund by emailing us within 14 days of receiving the order. Restocking fees may apply. 

What is the cost of shipping?   Delivery costs are calculated on weight, destination and service we can provide a quote based on your needs. 

I need help with my logo/brand?   If your gear is merely an idea and you need help bringing it to life, we offer a full design service for all your graphic needs as well as being able to design custom apparel and accessories, we can also assist with promotional products & merchandise through our partner company promohub.  

How do I get samples of any of the products?   We have a range of samples at our Auckland office that we can either show you or send out to you.  For any items we don't at the office we can get these in from suppliers within 1-2 days for you.

What logo format do I need to provide for logo and branding? A vector file is preferred as it can be easily edited and resized without compromising on image quality. Typical Vector files include AI, EPS and PDF.

I am looking to refresh my company uniforms, how should I start?  We would recommend booking a 30 minute consultation with one of our team as a starting point.  We can then recommend some products and come up with some branded concepts for you.

I can't find what I'm looking for on your website, what should I do?  No problem, our website features only a portion of our range so please contact us on 0800 828 228 or complete the Enquiry Form and we will endeavour to source it for you.

 
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