FAQ

To place an order, simply add the items you wish
to purchase to your shopping cart and proceed to checkout. Be sure to specify
the quantities for each product to ensure your order is accurate. If you have
any questions or need assistance with your order, feel free to email us at
info@henryandgray.co.nz or call us at 0800 828 228.

Most of our products are in stock and readily
available in New Zealand. Depending on the branding option you choose, we can
complete and dispatch your order within 5-10 days from confirmation. If you
need a quick turnaround, we offer expedited services that can have your order
ready in 1-3 days. Please contact us at 0800 828 228 to discuss your
requirements.

We carefully pack your order to ensure it arrives in pristine condition and
ship it via a standard tracked courier service. You can track its progress, and
it will reach you within 1-3 days from dispatch. For urgent orders, faster
courier services are available.

If you have an urgent need, we’ll do our best to expedite your order. Contact
us directly at info@henryandgray.co.nz or 0800 828 228 and let us know your
deadline.

To process your order, we'll need the following information:

1. The products you wish to purchase
2. The quantities for each product
3. Your delivery and billing addresses
4. Your contact phone number for delivery

Henry & Gray is proudly New Zealand-owned and operated, with our office
located in Auckland’s Grey Lynn. While most of our products are manufactured
offshore, we partner with local printers and embroiderers to customize them and
deliver them to your door.

Absolutely! We supply customers nationwide in New Zealand.

If your order is branded, we’re unable to accept returns unless the item is
faulty. If your order is unbranded, unused, and in its original packaging, you
can return it for a credit, exchange, or refund within 14 days of receiving it.
Please email us to initiate a return. Restocking fees may apply.

Shipping costs are calculated based on the number of items ordered and destination
required. You can get a detailed shipping cost from our shipping page.

Yes, we can provide embroidery, screen printing or SupaColour transfer on your
uniforms.  You can upload your logo when adding an item to your order.  Estimated branding costs are on our branding page. Once we receive your order with logo we will get in touch to confirm branding costs based on your individual logo and branding preferences.  To discuss further you can contact us on 0800 828 228.

If you’re still in the idea phase and need help bringing your vision to life,
we offer a full design service for all your graphic needs. We can also assist
with designing custom apparel and accessories, as well as promotional products
and merchandise through our partner company, promohub.

To get samples you can just order and pay for the products that you need
online.  We will then arrange a refund on these items once returned.  Please note, samples must be returned within 14 days as standard.  If you need them longer you just need to let us know and we can arrange for an extension on this.

Yes, we can create almost any product to your specifications. We have a variety
of ready-to-wear items, but if you’re looking for something unique, we can
discuss custom clothing options. We’ve produced many custom items, including
shirts, polos, aprons, pants, suits, and jackets. Please talk to our team about
your specific requirements.

There is no minimum order requirement for our ready-to-wear products. If you
require branding there is a minimum quantity of 10 items. For custom products, there’s some flexibility, but it usually makes sense to order 50 or more items.

A vector file is preferred, as it can be easily edited and resized without losing quality. Typical vector files include AI, EPS, and PDF.

Yes, you can have multiple logos or designs screen printed or embroidered on
any apparel product. Common placements include the left chest, front, sleeves,
center back, or top of the back. Our designers will help you determine the best options for your branding needs.

We recommend booking a 30-minute consultation with one of our team members as a starting point. We can then suggest products and create branded concepts for you.

Yes, we can produce uniforms and apparel for most industries. Please talk to us
about your specific industry and requirements.

No problem! Our website features only a portion of our range. Contact us at 0800 828 228 or complete the Enquiry Form, and we’ll do our best to source it
for you.

If you have an order of 50 items or more please contact us on info@henryandgray.co.nz or 0800 828 228 and we can provide an personalised quote.

We don’t currently offer financing, but for large uniform orders, we can accept a 50% deposit at the time of order confirmation and the balance upon delivery.

Yes, we do. Sustainability is a big focus for us, and while our website currently features a limited selection of sustainable products, we have additional options available. Please speak with our team if your company has specific sustainability requirements.

Yes, we offer a full range of promotional products and branded merchandise through our promotional products brand, promohub. Check out the range at promohub.co.nz.